SD Sparkle Property Management Care Plan

SDSparkle

🔑 Property Management Care Plan

The Definitive Operations Manual for Multi-Unit Management

Your Operations Manual

This Property Management Care Plan is the definitive operations manual for all cleaning, turnover, and maintenance standards across your portfolio. It ensures consistency, quality, and efficiency across all properties under our partnership.

Management Company Information

Company Name

Company Type

Number of Properties Managed

Portfolio Locations / Areas Served

Primary Contacts & Billing

Primary Contact Name

Email

Phone

Secondary Contact / Approver

Billing Information

Billing Contact Name

Billing Email

Billing Address (if different)

Invoice Frequency

Work Order & Approval Process

How do you request cleaning services?

Approval Limits & Authorization

Who Approves Standard Cleanings?

Who Approves Urgent / Emergency Work?

Authority Limit for Emergency Repairs

Photo Documentation Standards

Before / After Photos Required For:

All move-outs All move-ins Turnover cleanings Damage assessments Occupancy transitions

Photo Requirements:

Where to Send Photos

Turnaround Time for Photos

Turnover / Move-Out Standards

Move-Out Cleaning Scope:

Move-In Standards

Move-In Cleaning Scope:

Occupied Unit Standards

For Units with Current Tenants:

Supplies, Keys & Access

Supply Responsibilities:

SD Sparkle Provides

Client Supplies

Keys & Lockbox Procedures

How We Access Properties:

Key Return / Security Protocol

Emergency Maintenance & Escalation

If We Discover Maintenance Issues:

Primary Maintenance Contact

Secondary Maintenance Contact

Reporting Expectations & Communication

How Often Should We Report? What Should Reports Include?

Monthly Review / Meeting

Agreement & Signature

This Property Management Care Plan serves as the definitive operations manual for all cleaning services across our managed portfolio. Both parties agree to adhere to the standards, procedures, and communication protocols outlined above.

Authorized Representative (Print) Title Date

This plan may be updated quarterly or as business needs change. Both parties agree to review and update this manual annually.